Karen Gee-McAuley Hannah Hurdle
HYATT REGENCY LOS ANGELES INTERNATIONAL AIRPORT NAMED HOTEL OF THE YEAR
Hyatt Corporation’s Franchise Division Bestows Award on New Hotel
LOS ANGELES, Calif. (October 8, 2018) – Hyatt Corporation’s Franchise Division announces that it has named Hyatt Regency Los Angeles International Airport (LAX) Hotel of the Year. Each year, only one Hyatt property across the Americas is selected for this prestigious award. The new and only Hyatt Regency in Los Angeles has been winning guests over since it opened in 2017 and is a leading example of a now global trend toward airport hotels going upscale.
Hyatt Corporation indicated that the following key performance indicators factored into Hyatt Regency LAX’s distinction:
The hotel led the LAX market for highest demand for accommodations and services
The hotel is a leader in the brand in Guest Satisfaction Scores, due to the exceptional service, and the guest’s recognition of the hotel’s superior offerings, amenities and customer experience. Satisfied guests are offering comments, such as: “When I am traveling to and from LAX I prefer to stay at this hotel. The staff is the reason I keep coming back, from the moment I check in to the time I leave. The restaurant and bar area is casual but sophisticated. If you get a chance to work out there the workout room is second to none and a great view of the airport… Overall a very nice hotel that will always be my first choice at LAX.”
The hotel was awarded $100,000 federal grant for ‘Upskilling’ its associates in 2017, including ESL and professional etiquette training
The hotel ranks in the top one-third of TripAdvisor’s 356 hotels in Los Angeles, and above many luxury and upscale hotels in the city, again confirming the hotel’s exceptional guest experience
A number of recent and high-profile media have featured the hotel as a food & beverage innovator as well an outstanding example of the new wave of airport hotels.”
Gino Caliendo, general manager, says “We are humbled and excited about receiving this awesome recognition. We feel it is truly about our team’s commitment to create genuine connections with our guests, community and the exceptional colleagues who make this all happen. I feel so blessed to be working alongside such a dedicated, hardworking and spirited group of individuals who know how to have fun. We believe that at the core of who we are is the foundation of caring for people so they can be their best.”
About Hyatt Regency Los Angeles International Airport
“Unquestionably Unairport,” Hyatt Regency Los Angeles International Airport (LAX) is one of the newest hotels to transform Century Boulevard. Located less than one block from the airport, the new and only Hyatt Regency hotel in Los Angeles features 580 guestrooms that push the boundaries of innovation and design with mid-century modern furnishings, combined with anticipatory and genuine service and thoughtful amenities that take the stress out of air travel. Three distinct dining concepts, unity laTM restaurant, market and bar incorporate the diverse and unique flavors from neighborhoods across Los Angeles. unity la restaurant, open for breakfast and dinner serves flavors from neighborhoods across Los Angeles, including plates such as Drunken Noodles from Thai Town, Carne Asada from Boyle Heights, Fish Tacos from Santa Monica and Seared Scallops from the Sunset Strip. unity la market is a round-the-clock café style venue with made-to-order soups, sandwiches, salads and beverages including Illy coffee, grab-and-go items and features some of LA’s most popular locally-made products, from Randy’s Doughnuts, Deluscious cookies, Greenbar Distillery to Cool Haus ice cream. unity la bar offers a distinct menu with plates designed to be shared and enjoyed within the space’s casual environment encouraging socializing among groups and guests.
In addition to offering the largest ballroom at the airport and the only event lawns in the area, the hotel offers the newest, most state-of-the-art meeting space, including two event lawns that surround a heated pool with cabanas and fire pits, along with the newly built Hyatt Regency Conference Center that are perfect for meetings and conferences to social gatherings and milestone occasions, totaling more than 52,000 square feet of meeting space. For more information, call (424) 702-1234 or visit www.losangelesairport.regency.hyatt.com, and follow the hotel on Facebook, Twitter and Instagram.
About Hyatt Regency
The Hyatt Regency brand prides itself on connecting travelers to who and what matters most to them. More than 168 conveniently located Hyatt Regency urban and resort locations in over 30 countries around the world serve as the go-to gathering space for every occasion – from efficient business meetings to memorable family vacations. The brand offers a one-stop experience that puts everything guests need right at their fingertips. Hyatt Regency hotels and resorts offer a full range of services and amenities, including notable culinary experiences; technology-enabled ways to collaborate; the space to work, engage or relax; and expert planners who can take care of every detail.
About Prism Hotels & Resorts
As an award winning full service hotel management, investment, and advisory services company, Dallas-based Prism Hotels & Resorts has developed a reputation for operational excellence by increasing hotel performance and delivering measurable results. With 30 years of experience, Prism leverages top industry talent to produce a best-in-class experience that extends from the front desk to the bottom line. Prism currently manages more than 25 hotels for multiple institutional and private owners including urban, suburban and resort destinations. The company has expertise managing all major brands as well as independent destination hotels. For more information, please visit www.prismhotels.com.